SubTracker - Support & Help

Simply open SubTracker, tap the "+" button to add a new subscription, enter the service name, cost, and renewal date. The app will automatically set up notifications based on your preferences.

SubTracker sends push notifications before your subscriptions renew. You can customize when to receive alerts:

• 1 day before renewal
• 3 days before renewal
• 1 week before renewal
• Custom timing of your choice

Yes! SubTracker supports all subscription types:

• Monthly subscriptions (Netflix, Spotify, etc.)
• Annual subscriptions (iCloud, Adobe Creative Suite)
• Weekly subscriptions (some apps and services)
• Custom billing cycles
• Free trial periods with conversion dates

For iOS: Go to Settings > [Your Name] > Subscriptions > SubTracker

For Android: Open Google Play Store > Menu > Subscriptions > SubTracker

You can also use the "Restore Purchases" option in the app if you've switched devices.

SubTracker analyzes your subscription data to provide insights:

• Monthly and yearly spending totals
• Category breakdowns (entertainment, productivity, etc.)
• Spending trends over time
• Recommendations for cost optimization
• Duplicate service detection

No! SubTracker only tracks information you manually enter. We do not access your bank accounts, credit cards, or payment methods. You have complete control over what data is tracked.

You can customize notifications for each subscription individually:

• Tap on any subscription in your list
• Go to "Notification Settings"
• Choose specific timing for that subscription
• Enable or disable notifications entirely for specific services

You can cancel anytime through your device settings:

• iOS: Settings > [Your Name] > Subscriptions > SubTracker > Cancel
• Android: Google Play Store > Menu > Subscriptions > SubTracker > Cancel

You'll continue to have access until the end of your current billing period.

Yes! SubTracker Premium allows you to export your subscription list and spending data in CSV format for use in spreadsheets or other financial tracking tools.

• Check that notifications are enabled in your device settings for SubTracker
• Verify that Do Not Disturb mode isn't blocking notifications
• Ensure the renewal dates are set correctly for your subscriptions
• Check your notification timing preferences in the app
• Restart the app and try setting up a test notification

If issues persist, contact us at mallik.puranjan@gmail.com with your device model and OS version.

• Force close and restart the app
• Restart your device
• Check for app updates in your app store
• Ensure you have sufficient storage space
• Try logging out and back in if you use cloud sync

• Check if you're signed in to the same account
• Try the "Restore Purchases" option in settings
• Ensure you haven't accidentally filtered or hidden subscriptions
• Check if cloud sync is enabled and working properly
• Look for a recent backup in the app settings

• Verify that all subscription costs are entered correctly
• Check that renewal dates and billing cycles are accurate
• Ensure you haven't marked canceled subscriptions as active
• Review your subscription categories and assignments
• Try refreshing the analytics view or restarting the app

Try these steps:

• Tap "Restore Purchases" in the app settings
• Sign in with the same Apple ID or Google account used for purchase
• Restart the app after restoring
• Check that you're using the same device where the purchase was made

If this doesn't work, contact us with your purchase receipt.

Refunds are handled by Apple or Google:

• iOS: Visit Apple's "Report a Problem" website
• Android: Contact Google Play Store customer service

Include your order number and reason for the refund request.

• Be thorough: Add all your subscriptions, including free trials
• Keep it updated: Regularly review and update pricing and renewal dates
• Use categories: Organize subscriptions by type for better analytics
• Set smart notifications: Choose timing that gives you enough time to cancel if needed
• Review analytics monthly: Check spending patterns and identify savings opportunities